Admin & Support
How can we help?
Experiencing an issue, need account help, or want to report a member? Our admin team is here.
Email us directly: thevelvetadmin@gmail.com
Account help
Login issues, verification, profile changes.
Billing
Membership, refunds, subscription questions.
Trust & Safety
Report a member or content concern.
Ideas welcome
Submit a suggestion
Have an idea to make Velvet better? Share it with the admin team. Name and email are optional — submit anonymously if you prefer.
Zero-tolerance content policy
Velvet is a community for consenting adults. The following content is strictly forbidden and will result in permanent ban and reporting to law enforcement (including NCMEC for any suspected CSAM):
- Child sexual abuse material (CSAM) or any sexualized content involving anyone under 18
- Rape, sexual assault, non-consensual, hidden-camera, or revenge content
- Animal abuse, bestiality, or any content depicting harm to animals
- Violence, gore, trafficking, or coerced participation
To report content or a member, email thevelvetadmin@gmail.com with a link or screenshot. Reports are reviewed urgently and handled confidentially.